Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal data when you use Spincastle Casino services. We respect your privacy and set out here what information we gather, why we process it, how we keep it secure, and the choices available to you. This page applies to account holders and visitors interacting with our website and services.
Types of data we collect
We collect several categories of information to operate accounts, process transactions and provide support. This includes personal data, technical data and transactional records. We only gather information necessary for account management and legal compliance.
Personal data
Personal data covers details you provide when registering or contacting us. Typical examples are full name, email address, date of birth, home address, telephone number and identity documents submitted for verification. We also hold account credentials and any communication you send to our support team.
Technical data
Technical data is collected automatically when you visit our site. This includes IP address, device and browser information, operating system, screen size, and connection data. We use this information to maintain site performance, prevent fraud and improve the user experience.
Transactional data
Transactional data refers to records of deposits, withdrawals, wagers, wins and losses, payment method details and time-stamped account activity. We retain these records to manage your account, resolve disputes and meet our obligations under applicable law.
Use of information
We use collected data to create and manage your account, process payments, provide customer support, verify identity, detect and prevent fraud, and comply with legal obligations. We may also use aggregated, non-identifying data for analytics and service improvement.
Data protection practices
We implement technical and organisational measures to protect personal data from unauthorised access, loss or misuse. This includes encryption of sensitive data in transit, access controls for staff, and routine security assessments. Access to personal data is limited to employees and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality and analyse usage. Some cookies are essential for account security, while others support analytics and personalised content. You can manage cookie preferences through your browser and any preference tools we provide.
User rights
You have rights to access, correct and request deletion of your personal data where applicable. You may also object to or restrict certain processing, and request a copy of your data in a portable format. We will respond to valid requests in line with legal requirements.
Access, correction and deletion of data
To access or update your details, log in to your account or contact our support team. Requests to delete data will be considered in line with our legal and operational obligations; some information may be retained if required for record-keeping, fraud prevention or dispute resolution.
Information sharing and third parties
We share data with trusted third parties where necessary to provide services, for payment processing, fraud prevention, identity verification and technical support. These partners are bound by confidentiality and may process data only on our instructions. We do not sell personal data.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be communicated via the website or account notifications. Continued use of our services after updates constitutes acceptance of the revised policy.