General Terms and Conditions

This page describes the rules that govern your use of our platform and the relationship between you and us. It sets out user responsibilities, eligibility, acceptable use, promotion rules, payment handling, dispute procedures and how we update these terms. Please read the clauses below carefully; by using the site you agree to comply with these terms.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, complete and up-to-date information when registering and when we request verification documents. We may require identity checks, proof of address or payment verification before allowing withdrawals or certain account actions. Do not share your login details or allow others to use your account; we may suspend or close accounts if we suspect unauthorised access, fraud or multi-accounting.

Eligibility requirements

You must be eligible to participate under applicable laws where you live and must not be excluded from our services for any reason. You confirm that you are not on any self-exclusion or prohibited persons list and that you are acting in your own name. If we have reasonable grounds to believe you are ineligible, we may block account access and return any net balance after verification and deduction of any valid liabilities.

Acceptable platform use

Use of the platform is permitted for lawful personal play only. Prohibited activity includes attempting to manipulate games, using bots or automated tools, colluding with other users, abusing bonuses, submitting false documents, or otherwise attempting to circumvent our rules. You must not attempt chargeback or reversal of valid transactions. We reserve the right to restrict, suspend or close accounts and void associated bets or balances where misuse is suspected.

General bonus and promotion rules

All promotions are subject to specific terms published with each offer. General principles include one welcome bonus per person or household, eligibility checks before bonus credit, wagering and game contribution rules as published, and maximum bet limits while wagering bonus funds. We may exclude certain games from promotions. Any abuse or breach of promotional terms may result in bonus removal, forfeiture of winnings and account action.

Deposits and withdrawals

Payment methods available are listed in your cashier. Deposits are usually processed instantly, while withdrawals are subject to identity verification, security checks and any applicable limits. We process withdrawal requests in the order received and may apply holds while documentation or compliance checks are completed. Third-party payment providers may apply fees that are outside our control. We may set temporary limits on deposits or withdrawals for risk management or responsible gaming reasons.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We will review relevant records and respond within a reasonable time. If a dispute cannot be resolved directly, parties may agree to refer the matter to an independent alternative dispute resolution service where available. Nothing in these terms prevents either party from seeking urgent relief from the courts if necessary.

Updates to terms and conditions

We may update these terms periodically. We will notify registered users of material changes as appropriate and post the revised terms on the site. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. You should review these terms regularly and stop using the service if you do not accept any update.